2007-09-17 09:45:38
why vTiger is a great CRM
In my previous post I listed everything that sucks about vTiger. This time I'll point what makes it a great CRM.
- It's fully opensource! You'll be able to modify it as much as you want and there's a bunch of plugins -made by the vTiger community- ready for download!
- Outlook integration. I admit it's not perfect but the source code of this plugin is available on sourceforge ;)
- Adding a field to a form is -almost- easy as 1 2 3! You can easily add custom fields thorugh the administration panel.
- You don't have to start writing a CRM from scratch. Everything you need is in there!
- Very user-friendly interface
And that's all I could find... I just had a quick look at the other Opensource CRM' options there are and vTiger will be the best option out there if you want to be able to modify your CRM's functionality and want all the basic functions already incorporated.
Comments
2007-09-18 18:02:08
Have you looked at SugarCRM at all? We're using vTiger at our company as well and I share some of the same gripes from your previous post. I would also add:
11. javascript email validation is annoying because it mistakenly disallows addresses like .info. The workaround is to leave it blank on the new contact form and update it once it's added using the edit field link.
12. their recurring event scheduling only allows for 1st and last of something so you can't handle "second tuesday of the month" for a recurring event.
13. I don't see how you send non-HTML emails via their system
gripes aside, it's hard to argue with free though...
vTiger was just a fork of SugarCRM so you might take a look at it if you haven't already. Using the JumpBox is the quickest way I know of to evaluate them side-by-side-> http://www.jumpbox.com/jumpbox-for-the-sugarcrm-crm-system
sean
2007-09-18 20:04:18
Thomas, Thanks for the kind words. In the 5.1 release (due Dec'07) and the next major release 6.0 we hope to make significant improvements in functionality and performance that would make vtiger even more compelling for CRM users.
Sreenivas Kanumuru
vtiger Team.
2007-09-20 14:56:28
Unfortunatly, by then the vTiger we are integrating will be nothing like the one you are producing and we're not really planning on upgrading.
Functionality is great, but the way things are it seems like you should look at the coding style and structure before you add any more functionality.
2008-09-12 15:55:52
Does SugarCRM has recurring events at all? I could not schedule anything recurring.
2009-06-23 09:18:27
A pretty short blog compared to why vtiger sucks
This quote worries me "Thomas, Thanks for the kind words. In the 5.1 release (due Dec’07)" > Sreenivas Kanumuru
Its June 09 now and I don't see 5.1 on the horizon yet (apart from beta)
DC
2009-08-11 23:28:56
The email functionality is downright horrible to say the least. This is basic stuff. An end-user with their own email address cannot send an email. The admin receives a duplicate of every email sent. Not good! The system is nice but falls short of basic functionality which is crucial to any CRM.
2009-12-09 00:53:01
@Vladan - SugarCRM Community doesn't have recurring events. Pro has the concept of workflows which can be used for this purpose. We're using the community ediiton and just purchased an add-on module this morning called "Process Manager" from SierraCRM. It enables you to make processes that kick off emails, create calls, tasks or run custom php scripts on a time delay and based on events like modifying or creating an object in Sugar. You can set filters too (ie. if the status of any lead is switched to "in process," start doing stuff). It's affordable and so far they've been very responsive to support inquiries. I have no affiliation with them other than being a customer: http://www.sierracrm.com/PMProducts.html
sean
2012-05-25 17:35:26
Quote:
"In the 5.1 release (due Dec’07) and the next major release 6.0 we hope to make significant improvements" by: Sreenivas Kanumuru
To date it's May 2012 current release is 5.4 and I believe it's still far for being 6.0? Until now vtiger still suffers from worst coding standards - a nightmare coding style! and on the release 6.0 I don't just hope but I also pray that the coding standards will have significant and HUGE improvements.
2013-12-10 18:49:51
Don't forget about available extensions, modules, add-ons, themes when You evaluate particular CRM.
Must-have extensions for vTiger CRM:
1 - Breeze theme (so much better user interface than default theme)
http://prankmyapp.com/vtiger-crm/themes/breeze/
2 - Advanced Calendar module https://itsapiens.eu/en/vtiger-crm-advanced-calendar-module
3. PDF maker
http://www.its4you.sk/en/pdf-maker.html
2013-03-13 18:56:22
The version 5 on synology nas is workiing very slow without records and i've just added some customs fileds that i need